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    Use Case

    Internal operations. The same platform, for your teams.

    The same platform that handles your customers handles your teams. IT helpdesk, HR FAQs, policy lookups, onboarding steps, resolved the same day, without queuing.

    What the agent does

    • Connect

      to your internal knowledge bases: HR policies, IT documentation, onboarding guides, process documentation.

    • Handle

      IT helpdesk requests: software access, password resets, hardware requests, troubleshooting steps.

    • Answer

      HR FAQs: leave policies, benefits, payroll queries, office procedures.

    • Support

      onboarding: guide new employees through documentation, system setup, and first-day processes.

    • Process

      internal requests: equipment orders, access requests, leave submissions, connected to your HRMS or ITSM.

    • Route

      complex issues to the right team with full context. The employee doesn't repeat themselves.

    Industries where this applies

    Financial Services & BankingTelecomHealthcareEducation

    A sample conversation

    I need to request an additional monitor for my home office setup.
    I can help with that. Equipment requests for home office setups are covered under the Remote Work Policy: one additional monitor is approved without manager sign-off. Can you confirm your employee ID so I can raise the request?
    EMP-44821.
    Request raised. You'll receive a delivery confirmation within 3 business days. Reference number: EQ-2024-0847.

    Ready to automate this?

    We'll scope a demo around your exact workflows.