Is same-day activation real for non-trivial setups?

Yes — for knowledge-driven customer service use cases. If you have an existing helpdesk, documentation, or policy sources, NeuraFlow can be activated on the same day in supervised mode. Complex custom workflows or deep system automation may extend beyond that, but you will see real customer conversations resolved on day one.

What happens if NeuraFlow can't resolve our issue during the demo?

Then you don't proceed. We run demos on your real use case. If NeuraFlow cannot understand, retrieve the right information, or escalate correctly with context, there's no obligation to continue. The demo is meant to prove value, not sell slides.

What kinds of tickets should NOT be automated with NeuraFlow?

NeuraFlow is not designed to replace judgment-heavy, emotionally sensitive, or one-off investigative cases. It performs best on high-volume, repeatable but complex requests — where resolution logic exists, even if it spans multiple steps. These boundaries are configured intentionally.

Do we need to redesign our workflows or retrain our team?

No. NeuraFlow works with your existing workflows and escalates into your current support tools. Agents do not need to learn a new system to take over conversations. Most teams continue operating exactly as before — just with fewer tickets reaching them.

How does NeuraFlow know when to escalate to a human?

Escalation is intentional, not a failure state. NeuraFlow escalates when confidence drops, policy thresholds are crossed, or actions require human approval. When it escalates, the agent receives full context — intent, conversation history, and completed steps.

Is our data used to train public AI models?

No. Your data is isolated to your deployment and is never used to train public or shared models. Knowledge access is controlled, auditable, and limited to what you explicitly connect.

Is this a trial, pilot, or full deployment?

It's a proof-based activation. You start with a live, supervised deployment against real requests. If it works, you scale. If it doesn't, you stop. There's no artificial pilot phase designed to delay decision-making.

Who should attend the demo to evaluate NeuraFlow properly?

Someone who understands your real customer tickets — typically a Head of Support, Ops lead, or Product owner. The demo works best when real issues are brought to the table instead of hypothetical scenarios.

Pricing | NeuraFlow

How Pricing Works

Your bill has two simple parts — a fixed platform fee and pay-as-you-go AI usage.

Step 1

Platform Fee

Fixed monthly fee based on your tier.

$49 – $249/mo

Step 2

LLM Usage

Pay-as-you-go at cost — no markup.
Or bring your own API key (BYOK) and pay OpenAI directly.

~$3 for 1K conversations

Total

Your Monthly Bill

Predictable + transparent. No surprises.

Fully transparent

Step 1

Choose Your Platform Fee

Pick the tier that fits your team. Upgrade or downgrade anytime.

Save ~20% with annual billing

Starter

Pro

Business

Enterprise

For small teams getting started with AI customer support.

For growing businesses that need multi-channel messaging and integrations.

For organisations needing every channel, unlimited agents, and dedicated support.

Custom deployment with voice, dedicated analytics, 24/7 support, and full API access.

$39/ mo

Save ~20%

$79/ mo

Save ~20%

$199/ mo

Save ~20%

Custom

Channels

Web widget

—

Microsoft Teams

—

Slack

—

SMS

—

Voice (SIP/STT/TTS)

—

Custom channel

—

Agent Tools

RAG / Knowledge base

Web search

Guardrails

Email send

—

API connector

—

MCP tools

—

Agent templates

—

Limits

Visual Agent Builder

Unlimited

Visual Execution History

—

✔

Post Processing Data Points

✔

Concurrent users

Unlimited

Knowledge bases

1 (50 docs)

5 (200 docs)

Unlimited

Conversation history

30 days

90 days

Unlimited

Analytics & Support

Analytics

Basic dashboard

Dedicated

Support

Email (48 h)

Priority (24 h)

Dedicated (12 h)

24/7 + account manager

API access

—

Read

Full + webhooks

SLA

—

99.5%

99.9%

Starter

For small teams getting started with AI customer support.

$39/ mo

Save ~20% — billed annually

Channels

Web widget
—WhatsApp
—Telegram
—Microsoft Teams
—Slack
—Email
—SMS
—Voice (SIP/STT/TTS)
—Custom channel

Agent Tools

RAG / Knowledge base
Web search
Guardrails
—Email send
—API connector
—MCP tools
—Agent templates

Limits

Visual Agent Builder1
Visual Execution History—
Post Processing Data Points✔
Concurrent users10
Knowledge bases1 (50 docs)
Conversation history30 days

Analytics & Support

AnalyticsBasic dashboard
SupportEmail (48 h)
API access—
SLA—

Pro

For growing businesses that need multi-channel messaging and integrations.

$79/ mo

Save ~20% — billed annually

Channels

Web widget
WhatsApp
Telegram
—Microsoft Teams
—Slack
—Email
—SMS
—Voice (SIP/STT/TTS)
—Custom channel

Agent Tools

RAG / Knowledge base
Web search
Guardrails
Email send
API connector
MCP tools
—Agent templates

Limits

Visual Agent Builder5
Visual Execution History—
Post Processing Data Points✔
Concurrent users20
Knowledge bases5 (200 docs)
Conversation history90 days

Analytics & Support

AnalyticsBasic dashboard
SupportPriority (24 h)
API access—
SLA—

Business

For organisations needing every channel, unlimited agents, and dedicated support.

$199/ mo

Save ~20% — billed annually

Channels

Web widget
WhatsApp
Telegram
Microsoft Teams
Slack
Email
SMS
—Voice (SIP/STT/TTS)
—Custom channel

Agent Tools

RAG / Knowledge base
Web search
Guardrails
Email send
API connector
MCP tools
Agent templates

Limits

Visual Agent BuilderUnlimited
Visual Execution History✔
Post Processing Data Points✔
Concurrent users50
Knowledge basesUnlimited
Conversation historyUnlimited

Analytics & Support

AnalyticsBasic dashboard
SupportDedicated (12 h)
API accessRead
SLA99.5%

Enterprise

Custom deployment with voice, dedicated analytics, 24/7 support, and full API access.

Custom

Channels

Web widget
WhatsApp
Telegram
Microsoft Teams
Slack
Email
SMS
Voice (SIP/STT/TTS)
Custom channel

Agent Tools

RAG / Knowledge base
Web search
Guardrails
Email send
API connector
MCP tools
Agent templates

Limits

Visual Agent BuilderUnlimited
Visual Execution History✔
Post Processing Data Points✔
Concurrent usersUnlimited
Knowledge basesUnlimited
Conversation historyUnlimited

Analytics & Support

AnalyticsDedicated
Support24/7 + account manager
API accessFull + webhooks
SLA99.9%

Step 2

Wondering what “Pay-as-You-Go” actually costs?

Let's calculate. No markup — just OpenAI pricing passed through at cost.

Cost Configuration

Conversation Model

Input$0.15 / 1M tokens

Output$0.60 / 1M tokens

Embedding Model

Embedding$0.13 / 1M tokens

Our RAG-based architecture works great with lightweight models. Most customers use GPT-4o-mini + text-embedding-3-small — no heavy model required.

Cost Calculator

Monthly conversations

conversations / month

Knowledge base documents

pages (one-time embed)

Additional usage (monthly)

Emails sent (SMTP)$0.01 / email

emails / month

SMS sent$0.01 / SMS

SMS / month

External API calls$0.00 / call

calls / month

Estimated Cost Breakdown

Conversation — recurring monthly

Input (12M tokens)$1.80

Output (2M tokens)$1.20

Embedding — one-time per upload

50 docs (40K tokens)< $0.01

Monthly Recurring (conversation + additional)$3.00/mo

One-Time Embedding< $0.01

First Month Total$3.01

For illustration purposes only. Actual costs may slightly vary based on conversation length, model behavior, prompt caching, and RAG retrieval size. Use this calculator as a ballpark estimate — your real bill may be lower due to OpenAI's automatic prompt caching (50% discount on repeated prefixes). Prices sourced directly from OpenAI.

Step 3

Your Estimated Monthly Bill

Platform fee + pay-as-you-go usage = your total cost.

Selected Plan

Billing Period

Platform Fee (Starter, yearly)$39.00/mo

Pay-as-You-Go Usage (conversation + additional, monthly) — from calculator$3.00/mo

Estimated Total$42.00/mo

Billed annually at $468.00/yr — save ~20% vs monthly

Customization Add-Ons

Available on all tiers. One-time setup fees — no recurring cost.

Custom data connector

Starting at $500

Odoo, Salesforce, HubSpot, or any business system integration.

Custom channel integration

Starting at $500

Line, Viber, Discord, or any messaging platform integration.

Custom tool development

Starting at $500

Build custom agent tools tailored to your business workflows.

Setup support

Starting at $500

Onboarding, configuration, and go-live assistance.

Ready to Get Started?

Reach out to discuss which plan fits your needs. No obligation, no pressure — just a conversation about how NeuraFlow can help your business.

Or email us directly at neuraflow@brainstation-23.com