Will this integrate with our existing systems without a rip-and-replace?

NeuraFlow connects to any CRM, helpdesk, ERP, or internal system via API connector. There is no rip-and-replace. You connect your existing systems, and the agents work with them. Most clients have their core systems connected in the first session.

How is this different from traditional chatbots?

NeuraFlow agents take action: they update records, process requests, and confirm outcomes, rather than deflecting to a search box or a canned reply. When a request falls outside their scope, they transfer to a human with the full context already attached, so the customer never repeats themselves.

How does NeuraFlow handle compliance and data requirements?

NeuraFlow is built on Brain Station 23's enterprise security infrastructure. Tenant-level data isolation, RBAC, no training on client data, and full audit trails via Visual Execution History. CMMI Level 3, ISO 9001, ISO 27001, GDPR, and HIPAA compliant. BYOK means your data never passes through NeuraFlow's model layer if you don't want it to.

What does implementation require from our team?

The engagement model is designed for operations teams. Most clients go from knowledge base to live agent in a single session, and the visual builders require no code. Brain Station 23's implementation team handles integrations and any custom configuration.

How quickly can we go live?

From knowledge base to live agent in a single session for simple use cases. More complex deployments with custom integrations typically take one to two weeks. The pilot scope is defined together during the initial demo.

How is our data protected?

All data is isolated at the tenant level. Your data never touches another customer's deployment. Conversations are never used to train or fine-tune any model. BYOK lets you connect your own LLM API key and pay your provider directly, with zero data passing through NeuraFlow's model layer.

Who is behind NeuraFlow?

NeuraFlow is a product of Brain Station 23, a software company with two decades of enterprise digital transformation delivery across banking, telecom, healthcare, and logistics, operating across 30+ countries. CMMI Level 3, ISO 9001, and ISO 27001 certified.

What deployment options are available?

Cloud (default), hybrid, and on-premise for enterprise clients. BYOK is available across all deployment options: connect your own LLM API key and keep full control of your data and your model relationship.

Privacy Policy | NeuraFlow

Last Updated: June 2026

This Privacy Policy explains how Brain Station 23 Ltd ("we," "us," or "our") collects, uses, and protects information in connection with the NeuraFlow Agentic AI Platform ("Platform").

Data Controller: Brain Station 23 Ltd, Plot 2, Road 12, Block E, Banani, Dhaka 1213, Bangladesh. Email: neuraflow@brainstation-23.com.

1. Information We Collect

Conversation data: messages exchanged between your customers or employees and NeuraFlow agents, as configured by your organisation.
Business configuration data: agent settings, knowledge base content, workflow configurations, and integration credentials you provide.
Usage data: logs, analytics, and performance data generated by the Platform.
Account data: contact information and billing details for your organisation.

2. How We Use Information

To deliver the Platform services as configured by your organisation.
To maintain, improve, and secure the Platform.
To provide analytics, execution traces, and conversation intelligence features.
To comply with legal obligations.
To detect and prevent abuse, fraud, or policy violations.

3. What We Do NOT Do

We do not use your conversation data to train or fine-tune any machine learning model.
We do not sell your data to third parties.
We do not build advertising profiles from Platform usage.
We do not share your data with other customers.

4. Data Isolation

Each customer deployment is isolated at the tenant level. Your data never touches another customer's environment. Role-Based Access Control (RBAC) ensures that only authorised users within your organisation can access your configuration and conversation data.

5. BYOK: Bring Your Own Key

Customers who use the BYOK option connect their own LLM API key. In this configuration, conversation data is sent directly to your chosen provider and does not pass through NeuraFlow's model layer. You pay your provider directly and retain full control of that data relationship.

6. Data Sharing

We may share data with: your organisation (as the data controller), third-party service providers who support the Platform under appropriate data processing agreements, and legal or regulatory authorities when required by law.

7. Data Retention

Conversation data is retained for the period agreed in your service contract. Retention policies are configurable to match your compliance requirements. Upon termination, data is available for export for a defined period before deletion.

8. Security

TLS 1.2+ encryption in transit.
AES-256 encryption for stored credentials.
Tenant-level data isolation.
Request logging and security event monitoring.
RBAC with organisation-level permission management.

9. Your Rights

Depending on your jurisdiction, you or your customers may have rights to access, correct, delete, or port personal data. Contact neuraflow@brainstation-23.com to make a data request. We will respond within the timeframes required by applicable law.

10. International Transfers

The Platform is operated from Bangladesh, with infrastructure in cloud regions selected to match your deployment requirements. International data transfers are conducted in compliance with applicable data protection regulations, including GDPR where applicable.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Platform with reasonable notice before changes take effect.

12. Contact

For privacy questions or data requests, contact us at neuraflow@brainstation-23.com.