What the agent does
Connect
to your knowledge base: documents, helpdesk articles, FAQs, policies, and live web content.
Understand
the customer's question using semantic search (RAG), not keyword matching.
Retrieve
the most relevant answer from your connected sources.
Explain
it clearly in the customer's language, synthesised, not just copied.
If the answer isn't available
flag the gap and escalate with context rather than guessing.
Log
every retrieval decision in Visual Execution History: what was searched, what was found, what was sent.
Industries where this applies
A sample conversation
What documents do I need to submit a home insurance claim?
For a home insurance claim, you'll need: proof of ownership or tenancy, a list of items lost or damaged with estimated values, any police report reference if applicable, and photos of the damage if available. Do you want me to start the claim intake process?
Yes please.
I'll guide you through the process. First, can you confirm the date the incident occurred?